Changing Organizational Culture

Duration: 90 Minutes
Instructor: Mark A. Smith
Webinar Id: 800079


One Attendee


This presentation will consider organizational change- the factors that underlay culture and what it takes to get successful change. The discussion starts with change itself. The types of change will be discussed. This includes the levels of change and the types of change.

This will then be applied to personal change that involves three parts. First, we will look at recognition of the different personal types or styles. Secondly, we examine the barriers or resistances to personal change, and, thirdly, we will lay out the various options for effecting personal change. Nest, we delve into what differentiates the culture level from the individual level. This will allow construction of modeling organizational culture. This leads to the fundamental discussion of the three underlying requirement of organizational culture change. From this, we will look at the types of culture change that can be effected and their relative prevalence.
The levels of organizational change are then described- individual, Group or Work Unit and Total Organization. This leads to the Lewin-Schein organizational culture change model whose stages will be described in detail. The resistance to organizational change and reference will be made to Dwyer's work on power and influence to achieve change in behavior.

Finally, there will be a discussion of various elements of strategies for achieving successful organizational change.

Why should you attend: Hospitals and Medical Staffs are constantly seeking to change their care approaches for the benefit of patients. The most recent large scale push has been in the area of patient safety. However, a majority of the organizations are finding that their efforts oftentimes are thwarted. The underlying cause in most of these cases is a failure to change the organizational culture. If one wants to be successful in changing the way they do things, they need to consider the cultural change factors in the equation.

Areas Covered in the Session:
  • Introduction to Organizational Culture Change
  • Personal Change
    • Personal Styles
    • Barriers to personal change
    • Options for effecting personal change
  • Organizational Culture Change
    • Differentiating factors
    • Requirements for organizational change
    • Types of organizational culture change
  • Levels of Organizational Change
    • Individual
    • Group or Work Unit
    • Total Organization
  • Lewin-Schein Organizational Culture Change Model
    • Levels of Model
    • Resistance to organizational Culture Change
  • Dwyer's Source of Power and Influence
  • Strategies to Effect Successful Organizational Culture Change

Who Will Benefit:
  • Physicians, dentists & health care professionals
  • Practice management
  • CEOs
  • COOs
  • CIOs
  • CFOs
  • HIM directors & managers
  • Privacy officers
  • Security officers
  • Risk managers
  • Compliance officers
  • Legal counsel
  • Board Members
  • Strategic Planning Directors

Speaker Profile
Mark A. Smithis a consultant with HG Healthcare Consultants, a healthcare consulting firm. He brings 25 years of clinical practice and hospital management experiences to his work with physicians and hospitals across the United States.
Dr. Smith is a board-certified surgeon. He practices part time as a Clinical Assistant Professor of Surgery in the Vascular Surgery Section at the University of California Irvine Medical Center. He works as a Senior Consultant with Morrisey Associates Inc. He also is the Chief Medical Officer for Verisys Corporation. He had previously practiced General and Vascular Surgery in a private practice setting for 25 years. Dr. Smith's previous positions included president of the Medical Staff, chief of surgery, chairman of peer review committee, and medical director of cardiac surgery at Desert Regional Medical Center.

Dr. Smith is a graduate of Jefferson Medical College. He received his general surgery residency training at the University of Kansas Medical Center and had Cardiac and Vascular Surgery fellowships at the Hospital of the University of Pennsylvania. Dr. Smith holds an M.B.A. from the University of Phoenix. He enjoys tennis, traveling and is an avid private pilot.

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