Overview:

This session covers practical approaches for managing challenging workplace behaviors such as taking credit, resisting feedback, seeking constant attention or struggling with teamwork.

Attendees learn to focus on observable behavior and impact, set clear expectations, give factual feedback, protect team balance and document conversations. The session does not diagnose or label anyone, and it is not a psychological assessment.

The content is general and educational, not legal or HR policy advice, and managers should follow their organization's policies and involve HR where needed. Examples are illustrative and based on sample information. Examples use neutral, inclusive language, and the approaches apply fairly and consistently to every employee. It does not answer questions about whether a specific person has any condition or trait, or advice on individual cases.

Why you should Attend: Difficult behaviors that go unaddressed can affect the whole team's morale and results. This session gives you practical ways to set clear expectations and manage challenging behavior at work. Leave with a one-page behavior conversation checklist you can use with your team.

Areas Covered in the Session:

• Focusing on observable behavior and its impact, not on labels
• Common challenging behaviors: credit taking, resisting feedback and dominating discussions
• Setting clear expectations and measurable goals
• Giving factual, specific feedback and staying calm under pushback
• Protecting team balance: credit, workload and shared recognition
• Keeping your own boundaries and managing your reactions
• Documentation habits: recording conversations and agreed actions factually
• When to involve HR and how to follow your formal process
• Discussion of sample scenarios
• Takeaways: a one-page behavior conversation checklist and a 7-day action plan

• Managers and Senior Managers
• Team Leads and Supervisors
• Department Heads and Directors
• Project Managers
• HR Managers and HR Business Partners
• Business Owners