Managing Compassion Fatigue with Non-Patient Facing Health Care workers

Duration: 60 Minutes
Instructor: Dr. Kori Novak
Webinar Id: 802655


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This webinar will assist you with not only the identification but also some ideas on strategies to combat it in your organization in the long term.


Looking at how compassion fatigue affects healthcare workers, determining signs and symptoms and providing management and self-care tools to help negate and avoid reoccurrence of severe fatigue.

Why should you Attend: We have all heard about it. We have seen it in our newspapers and our televisions. But what really is compassion fatigue? It didn’t just affect the healthcare workers that are patient facing. Compassion fatigue affects the whole healthcare entity, and while it was spotlighted during the pandemic, it didn’t start there. We often forget about the call center employees, front desk staff, management and others who don’t see Patients every day. But they still suffer. How can we know we or our employees have it? More importantly how can we help our employees through it as well as giving them tools to avoid it in the future? It’s not just about meditating or eating healthy. It’s about putting in the work as leaders to battle it together. This seminar will assist you with not only the identification but also some ideas on strategies to combat it in your organization in the long term.

Areas Covered in the Session:

  • What is compassion fatigue?
    • Definition
    • Signs & Identification
  • Its not just from COVID 19
  • How does it differ from burnout?
  • How do you assist employees through it?
  • How do you help avoid it?

Who Will Benefit:
  • CEOs
  • COO
  • Chief Medical Officers
  • Medical directors
  • Directors
  • Supervisors
  • Director of Nursing
  • Nurse managers
  • Call Center managers
  • Front Desk supervisors

Speaker Profile
Dr. Kori Novak is an expert in familial (or non-professional or paid) caregiving. While her focus has been end of life, she also has represented familial caregivers in places like the White House Conference on Aging as a delegate from the state of CA. Her specialty in caregiving for families was borne out of her own very personal experiences with her own family.

She earned her PhD in Human Services where she focused this passion into her own intellectual exploration of aging and dying withing the US prison system.

Moving on she went to the Stanford School of Medicine where she did her post-doctoral work looking at ethno-geriatrics in the prison setting, Dr. Novak has been a noted researcher and expert in trauma, narrative medicine and health equity for underserved populations.

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