Overview:

Reliability is the next frontier in patient safety according to Dr. Carolyn Clancy, the former Director of the Agency for Healthcare Research and Quality (AHRQ) and current Assistant Deputy Undersecretary for Health, Quality, Safety and Value, veterans' Health Administration. She gave this message as a keynote speaker at the Sixth Annual Forum and Gala of the Lucian Leape Institute of the National Patient Safety Foundation, held in Boston on September12, 2013.

Why should you attend: Hospitals are still far from being highly reliable is a warning from The Joint Commission President and CEO Mark R. Chassin, M.D., M.P.H., and executive vice president for healthcare quality evaluation Jerod M. Loeb, Ph.D. They urge hospitals to make the substantial changes to achieve the ultimate goal of zero patient harm by adapting lessons from high-risk industries. According to them, "too many hospitals and health care leaders currently experience serious safety failures as routine and inevitable parts of daily work." They urge major changes involving leadership, safety culture and robust process improvement using the framework to make progress toward "high reliability", which is the achievement of extremely high levels of safety that are maintained over long periods of time.

Areas Covered in the Session:

• Reliability theory missing in healthcare
• Institute of Healthcare Improvement definition of reliability
• Achieving failure-free performance over time
• Example of reliability-millions of dollars and thousands of lives saved
• Estimating failure rates and reliability the correct way
• Roadblocks to use of reliability
• Good solutions are available
• Understanding system reliability
• Structured method for improving reliability

• Senior Hospital Managers
• Nursing Managers
• Hospital Administrators
• Chief Medical Officers
• Risk Management Staff
• Regulatory Compliance Staff
• Quality Assurance Managers
• Patient Safety Staff