Overview:

This session covers a three-part approach to workplace conflict: preventing it through clear expectations and communication, de-escalating tense moments with calm language and active listening, and resolving disagreements through structured conversations.

Attendees discuss sample scenarios and learn phrases and steps they can adapt to their own workplace. The content is general and educational. It is not legal or HR policy advice and does not replace your organization's policies or professional mediation.

Serious concerns such as harassment or safety should follow your organization's formal process. Examples are illustrative and based on sample information. Examples use neutral, inclusive language, and the approaches apply fairly and consistently to every employee. It does not cover legal disputes, harassment investigations or advice on individual cases.

Why you should Attend: Small disagreements that are ignored often grow into larger problems that take much more time to fix. This session gives you a simple, practical approach for handling conflict early and calmly. Leave with a one-page conflict conversation checklist you can use right away.

Areas Covered in the Session:

• Why conflict happens: common causes at work
• Prevention: clear expectations, roles and communication habits
• Early warning signs that a disagreement is growing
• De-escalation: staying calm, active listening and neutral language
• Separating the issue from the person and focusing on shared goals
• A simple structure for a resolution conversation
• Discussion of sample workplace scenarios
• When to involve a manager or HR and when to use your formal process
• Following up so the resolution holds
• Takeaways: a one-page conflict conversation checklist and a 7-day action plan

• Managers and Team Leads
• Supervisors and Department Heads
• HR Professionals
• Project Managers
• Team Members and Individual Contributors
• Business Owners