Overview:

This session covers how to prepare for and deliver a difficult performance review: gathering specific examples, setting clear expectations, structuring the conversation, listening to the employee's view, agreeing on next steps and following up.

Attendees discuss sample scenarios and learn language that is clear, factual and respectful. The content is general and educational. It is not legal or HR policy advice, and managers should follow their organization's review process and involve HR where required. Examples are illustrative and based on sample information. Examples use neutral, inclusive language, and the approaches apply fairly and consistently to every employee. It does not cover termination, compensation or legal decisions, or advice on individual cases.

Why you should Attend: Unclear or avoided feedback leaves employees guessing and problems unresolved. This session gives you a structure for delivering difficult feedback clearly and respectfully. Leave with a one-page review conversation checklist you can use before your next review.

Areas Covered in the Session:

• Preparing: gathering specific, factual examples and clarifying expectations
• Choosing the right time, setting and tone
• A simple structure: open, describe, listen, agree and follow up
• Using clear, factual language instead of vague or personal comments
• Listening and handling emotional or defensive reactions
• Setting measurable expectations and next steps
• Documentation habits: recording the conversation and agreed actions factually
• Common mistakes and how to avoid them
• Keeping feedback fair, factual and free of personal bias
• Discussion of sample review scenarios
• Takeaways: a one-page review conversation checklist and a 7-day action plan

• Managers and Senior Managers
• Team Leads and Supervisors
• Department Heads and Directors
• HR Managers and HR Business Partners
• New and Emerging Managers
• Business Owners